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  • Inside the Clinical Team at Seasons

    TL;DR:

    Dr. Tiffany Towers describes Seasons’ comprehensive staffing model, emphasizing their high standards with licensed psychologists as primary therapists meeting clients three times weekly, master’s-level case managers available twice weekly plus on-demand, and diverse specialized clinical staff. She highlights their thorough vetting process and mix of recovery and non-recovery staff members.

    About Dr. Tiffany Towers:

    Dr. Tiffany Towers has built and leads what she considers a gold-standard clinical team at Seasons, drawing from her extensive experience in multiple treatment settings to create an optimal staffing model. Her background working across Los Angeles and Ventura counties in various therapeutic environments – from university counseling centers to community mental health facilities – has given her insight into what works and what falls short in treatment team structures.

    With her doctorate in Clinical Forensic Psychology from The Chicago School of Professional Psychology, Dr. Towers understands the importance of having appropriately credentialed professionals at every level of care. Her experience in forensic settings has particularly emphasized the critical nature of thorough background checks and vetting processes, especially when working with vulnerable populations during crucial healing periods.

    Dr. Towers’ theatrical background and training at institutions like Yale School of Drama has influenced her approach to team building, recognizing that effective treatment requires a diverse ensemble of professionals, each playing their specialized role while working toward a unified vision. Her leadership philosophy emphasizes both competence and collaboration, ensuring that every team member – from licensed psychologists to house staff – understands their crucial contribution to client outcomes. This comprehensive approach reflects her belief that healing happens in community, requiring multiple touchpoints and various types of support throughout the treatment process.

    Video Transcript:

    Tell me more about the staff at Seasons.

    Everyone who works at Seasons is highly competent and experienced, but we have a differentiation of what we expect of our clinical team than maybe some other rehabs do. So our clinical team is led by our primary therapists who are all licensed psychologists, and they meet with clients three times a week for individual sessions. They’re the ones that work with the clients on setting treatment goals and on helping the rest of the clinical team maintain a pace that’s appropriate for what the client is working on each week.

    Clients also have assigned a case manager. All of our case managers have a minimum of a master’s degree, and some of them are even working towards their doctorates. They meet with their case managers twice a week, and the case managers are also available throughout their treatment stay outside of those sessions to handle any questions or concerns that may come up.

    The rest of the clinical team are licensed and certified and trained and experienced in the modalities that they offer, whether that’s individual sessions or groups, and we have a very diverse set of modalities that we do provide for each of our clients.

    Then there’s the house staff, site managers, and client advocates who – some of them are in recovery themselves and have that basis of experience, and some of them are not, but they are very motivated to help those who want to improve their life circumstances.

    Everyone goes through a training and vetting process, including background checks. That’s just our requirement to make sure that you have quality people surrounding you while you’re in this really important time in your life.

    Key Insights:

    Dr. Towers reveals a staffing model that prioritizes both credential requirements and frequency of contact. Having licensed psychologists as primary therapists meeting three times weekly represents a significant investment in individualized care that exceeds many treatment facilities’ standards.

    The case manager role provides crucial continuity and accessibility, with master’s-level professionals available both for scheduled sessions and spontaneous needs. This dual availability acknowledges that healing doesn’t operate on a strict schedule and that questions or concerns often arise between formal sessions.

    The mix of staff with and without personal recovery experience creates a balanced perspective. Those in recovery offer lived experience and hope, while those without can provide clinical objectivity and different viewpoints on the recovery process.

    The emphasis on thorough vetting and background checks demonstrates recognition that clients are in a vulnerable state and deserve protection during this critical time in their lives.

    Reflection Questions:

    • How important is the frequency and accessibility of professional support during your own healing or growth processes?
    • What balance of lived experience versus clinical training feels most supportive to you?
    • How does knowing that staff have been thoroughly vetted affect your ability to trust and open up in treatment settings?

    Related Topics:

    This video addresses treatment team structures, staffing credentials in addiction treatment, the role of case management in recovery, balancing lived experience with clinical expertise, and quality assurance in treatment facilities.

    Tiffany Towers